Jobs at MSC: FAQs part 6

Looking for a rewarding career at sea with Military Sealift Command? We get asked questions frequently about applying for open positions with MSC. Here is part six of our ongoing series to provide answers to frequently asked questions and resources to find out more information about the exciting career opportunities MSC offers.

PACIFIC OCEAN (June 24, 2014) Lt. j.g. Bradley Sinoc, watches as  USS Peleliu (LHA 5) prepares to come alongside  USNS Rainer (T-AOE 7) for an underway replenishment.  (U.S. Navy photo by MC2 Amanda R. Gray)

PACIFIC OCEAN (June 24, 2014) Lt. j.g. Bradley Sinoc, watches as USS Peleliu (LHA 5) prepares to come alongside USNS Rainer (T-AOE 7) for an underway replenishment. (U.S. Navy photo by MC2 Amanda R. Gray)

 What if I can’t log in or I have forgotten my password? If you have already verified your profile and are having trouble logging back in, confirm you are using the correct email address – the same address where you received your verification email. If your email is correct, confirm you are typing your password correctly – capitalization matters. If you are still having difficultly logging in you can click the “Forgot my password” button below the log-in box or visit to request a new password.

 My profile says it isn’t 100% complete, how do I complete it?If the progress bar in your profile shows anything but 100% complete, you will not be able to begin applying for jobs. In order to get to 100%, you will want to review the “Profile Overview” tab in the right-hand column of your profile to identify any missing items. This page will include a list of any items still missing within the other tabs of your profile. Complete the necessary items and your profile should reflect that you are 100% complete and you can begin applying for open positions! If you have developed a profile online prior to February 2014, the “missing” piece of information may be that your MMC or passport numbers are missing since the system transitioned from accepting a document upload to needing the actual document number entered in the form.

 What if I don’t receive the verification email or the link to verify my profile doesn’t work? If you don’t see the profile verification email in your inbox within an hour of completing the information request form, check your junk mail and spam filters for the message – it will often be flagged as junk by your service provider. If you have received the email and the link does not seem to work, you can copy and paste the address into your browser’s address bar to access the verification page.

 What should I do if I am having trouble uploading documents? All documents should be uploaded in the “Supporting Documents” section, the tab to access this is at the bottom right-hand side of your profile. If you have the ability to scan high resolution/quality PDF documents, scan pages individually and name each appropriately (including page numbers if necessary) before uploading. If you are scanning documents as PDFs and receive an error that scans are illegible when you upload, you can attempt to take a picture of the document with a digital camera or smartphone. Then upload the JPG in place of a PDF. Remember that whichever method you use – you can only upload one page at a time, they should be as high quality as possible and should be titled so they can be easily identified.

I do not have a selective service #, how do I get past this? You must be registered with the selective service, and it is required to apply with MSC. If you have not registered or do not have access to your number you can access this information on the selective service website. If you were born on or after January 1, 1960, you can verify your previously registered selective service number here: .

If you were born before after January 1, 1960, you can get more information here: . If you have not yet registered, you can do that here: . Once you have your number you can update that information in your profile.

 How to edit work experience in my profile? In order to edit work experience, log in to your profile and click the “Work Experience” tab on the right-hand menu to access your current information. Select the position you wish to edit and click the underlined red job title of that position. This will open up that position and allow you to make any necessary changes. Save any updates you make before selecting another position to edit.

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